International Travel Assistance Program

International Travel Assistance Program

Stanford University employs a comprehensive approach to the safety and security of students, faculty, staff, and postdocs traveling abroad. 

In addition to Stanford Global Risk, Stanford partners with Crisis24, an international safety and emergency response provider. Combined, the International Travel Assistance Program provides 24/7 resources on call, online, and on the ground to address any medical, security and emergency travel service questions, concerns and situations that may arise prior to and during Stanford-sponsored or Stanford-organized international travel.

Travel Assistance Components

Global Risk Team

Stanford’s Global Risk team provides a range of core services to support the health, safety, and security of Stanford travelers, their research, studies, and work while engaging in university-sponsored and organized activities outside the United States. 

Prior to travel, Global Risk offers information sessions, pre-departure orientations, one-on-one travel consultations, country risk assessments, and web-based resources to all Stanford travelers. More information can be found under Pre-Travel Assistance. 

During travel, Global Risk serves as the University’s lead unit in incident response and crisis management. 

Additionally, Global Risk provides support in navigating immigration and visa-related risks for non-U.S. citizens as well as mitigating legal, financial, data security, and reputational risks as faculty, staff, and students engage with the international community. 

Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting and global protective solutions firm. Supported by multiple global operations centers and a highly skilled team of intelligence analysts, Crisis24 administers Stanford’s dedicated assistance hotline, as well as a web portal and mobile app (Apple App store, Google Play) with location intelligence and real-time alerts.

Crisis24 services are designed to help Stanford travelers prepare and respond to any medical, travel, security, and legal problems when they are away from campus. Travelers should contact Crisis24 at any time while abroad to speak with a medical professional or security specialist about simple or critical matters.

Crisis24 Services

Medical Emergencies & Urgent Care

• Pre-trip information on travel health issues (select Location Intelligence for destination guides)
• Emergency & routine medical advice
• Medical and dental referrals
• Outpatient case management
• Emergency evacuation
• Inpatient referrals and services
• Medical expense guarantee, cost review, and payment
• Dispatch of medication and medical supplies
• Medically supervised repatriation
• Repatriation of mortal remains
• Claims assistance

Mental Health

• 24/7 access to clinicians
• Arrangement of in-person and/or virtual counseling

Travel Services

• Emergency message transmission
• Translations and interpreters
• Lost document advice

Security Services

• Security evacuation assistance
• Online travel security information
• Access to security crisis center

Download the Crisis24 Horizon Mobile app from the Apple App store, Google Play or search for Crisis24 Horizon Mobile. (Login with your Stanford email address. You may be prompted to add your phone number.)

International Emergency Insurance 

Stanford University provides insurance for unforeseen, emergent medical and security incidents that travelers may encounter while abroad. This insurance, via Zurich, is provided at no cost to the traveler on Stanford-sponsored or Stanford-organized travel. This policy does not have deductibles or copays, but there may be circumstances in which travelers will be expected to pay for medical care out of pocket and seek reimbursement. Travelers can access this coverage by calling Crisis24 +1 (443) 716-2305 or emailing support@crisis24.com. There are exclusions under the Zurich policy, and we advise travelers to familiarize themselves with the policy prior to travel. 

If you do not call Crisis24 for assistance, you will be expected to pay for any treatment you receive. You should retain all receipts and documentation of care in order to file a claim with Zurich.

Travelers should contact their personal medical insurance provider to understand their international medical coverage for exclusions under the Zurich policy and are required to maintain coverage for the duration of their time abroad. If a traveler is seeking routine or preventative medical treatment abroad, they will be expected to pay for these services and seek reimbursement from their personal medical insurance provider.

Policy

For additional information review the policy summary or contact globalrisk@stanford.edu.

Connect to Crisis24

Stanford Dedicated Hotline: +1-443-716-2305 Collect calls accepted.

For general inquiries including pre-travel health, safety, and security advice or non-urgent requests for assistance: support@crisis24.com

Access Crisis24 Horizon Platform

Go to https://www.crisis24horizon.com/Stanford

Download Mobile App

Download from the Apple App store, Google Play or search for Crisis24 Horizon Mobile.

Logging In 

1. Open the mobile or web app, enter your Stanford email address, and tap Sign In.

2. On the next screen, enter your university credentials and again tap Sign In to enter Horizon.

   *If it is your first time logging in, enter your Stanford email address under "Register." (You may also be prompted to add a mobile phone number.)

Desktop: Go to Preferences, located under your name on the top-right, and set up your preferred notifications.

Mobile: Follow the prompts to enable Push Notifications and Location Services to receive alert notifications based on your current location. You can monitor and receive notifications for other locations by adding them to your main dashboard.