Medical Services
Emergency & Routine Medical Advice
International SOS will upon request, arrange for medical advice over the telephone. However, a telephone conversation, even with the local attending physician, cannot establish diagnosis and must be treated as advice only.
Medical & Dental Referrals
International SOS will provide the member with the names, addresses, telephone numbers and if requested by the member and if available, office hours for physicians, hospitals, clinics, dentists and dental clinics within the area where the member is located.
Medical Evacuation & Repatriation
When adequate medical facilities are not available locally, International SOS will arrange for the emergency medical evacuation/repatriation of the member from the place of accident or sickness to that medical facility which, in the judgment of International SOS and its advisor(s), will respond to a reasonable expectation of medical excellence.
If necessary, international SOS will arrange for medical evacuation/repatriation of the member to his/her home country by any appropriate air or surface transportation means including chartered aircraft, scheduled airlines and ambulances. Medical escorts and mobile emergency medical equipment will also be arranged whenever International SOS believes that this is warranted.
Emotional Support Services
International SOS can connect members with mental health professionals in more than 60 languages and arrange counseling sessions according to members' needs: phone, video-call, or face-to-face. All members have confidential access to 5 counseling sessions at no cost. More information can be found here.
Out-patient Case Management
International SOS will assist the member with setup and confirmation of appointments with general practitioners, dentists, or medical and dental specialists. If requested, International SOS will also provide assistance with ground and accommodation arrangements, post appointment communication and follow up with the patient.
Out-Patient Medical Expense Guarantee & Payment
International SOS will guarantee and pay on behalf of your organization all costs associated with outpatient medical care, according to written direction provided by your organization. Your organization is responsible for immediate reimbursement to International SOS of all costs advanced by International SOS on behalf of the member, upon presentation of invoice(s).
Arrange for Inpatient Admission and Identify Receiving Physician
International SOS will assist the member with being admitted to a hospital, including the guarantee or wire of any required emergency hospitalization admittance deposit. Your organization is responsible for immediate reimbursement to International SOS of all costs advanced by International SOS on behalf of the member, upon presentation of invoice(s).
In-Patient Medical Expense Guarantee, Cost Review & Payment, Medical Monitoring
International SOS will guarantee and pay on behalf of your organization all costs associated with in-patient medical care, according to written direction provided by your organization’s Authorized Person(s). Your organization is responsible for immediate reimbursement to International SOS of all costs advanced by International SOS on behalf of the member, upon presentation of invoice(s).
Where International SOS acts as the agent to guarantee and pay for in-patient medical care, International SOS will also pay for monitoring and medical evaluation of the member’s condition and ongoing medical expenses when hospitalized. Your organization is responsible for immediate reimbursement to International SOS of all costs advanced by International SOS on behalf of the member, upon presentation of invoice(s).
Dispatch of Medication and Medical Equipment
Should a member require prescription medication that is not available locally International SOS will, when legally permissible, arrange for delivery of essential medicine, drugs and/or medical equipment required for the member. International SOS will not pay for the cost of such items or any delivery costs. Your organization is responsible for immediate reimbursement to International SOS of all costs advanced by International SOS on behalf of the member, upon presentation of invoice(s).
Emergency Message Transmission
International SOS will receive and transmit emergency messages between the family and the member on a best effort basis.
Translations and Interpreters
International SOS will provide personal emergency telephone translation services through the 24-hour worldwide International SOS network, as well as referrals to interpreter services in the event of an emergency. A fee will be charged if personal presence or customized services are required. Your organization is responsible for immediate reimbursement to International SOS of all costs advanced by International SOS on behalf of the member, upon presentation of invoice(s).
Lost Document Advice & Assistance
If a member loses important travel documents while traveling such as passports or credit cards, International SOS will assist by providing directions for recovery or replacement.
Advance of Emergency Personal Cash
International SOS will, whenever possible, provide members with a cash advance. Your organization will be responsible for the reimbursement on behalf of the member upon presentation of invoice(s), as well as a coordination fee.
Assistance with Documentation for Insurance Claim Forms
International SOS will assist members in obtaining the necessary documentation for medical insurance claims for care involving International SOS services.
Arrange Ground Transportation and Accommodation for Accompanying Family Members
International SOS will coordinate emergency travel arrangements for family members who accompany a hospitalized member.
Compassionate Visit/Family Travel Assistance
International SOS will coordinate emergency travel arrangements for family members who need to join a hospitalized member.
Return of Minors
If dependent children are left unattended as the result of a member's accident or illness, International SOS will coordinate emergency travel arrangements for the member’s minor children.
Access to International SOS Clinics
International SOS will provide the members with access to services available at International SOS members-only clinics, subject to the terms and conditions then in force at each respective International SOS Clinic.
SOS Online Reports
International SOS provides members online reports. You can access these reports by logging on to www.internationalsos.com, clicking on Member Login and entering your Membership number printed on the cover of this guide.