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For health, safety, security assistance while outside of the U.S. contact Crisis24: +1 (443) 716-2305

Crisis24 Horizon Platform

Download from the Apple App storeGoogle Play or search for Crisis24 Horizon Mobile.

Assistance Provider

  • What is Crisis24?
    • Crisis24 is a third party provider which supports travelers with worldwide health care and emergency assistance services 24 hours a day.

  • Who is eligible?  
    • Faculty, staff, and students, as well as their dependents and guests, who are traveling abroad while participating in Stanford University programs or Stanford University-sponsored business, research, and experiential learning opportunities. Contact Global Risk globalrisk@stanford.edu if you have any questions. 
  • Does a Stanford traveler need to activate membership?
    • All students, faculty, staff, and postdocs who are traveling abroad while participating in Stanford University programs or Stanford University-sponsored business, research, and experiential learning opportunities are automatically covered by Stanford’s International Travel Assistance Program. No additional steps are required once the traveler has completed the steps of registering their travel.

      More information about registering travel can be found here.

  • When does policy coverage begin/end?
    • Personal travel up to 14 days in duration directly before, after, or during the registered dates of the Stanford-sponsored or Stanford-organized travel is covered. 
  • How does it work?
  • What is the travelers financial responsibility?
    • The International Travel Assistance Program is available at no cost to a traveler participating in Stanford-sponsored or Stanford-organized programs, subject to policy terms and conditions. 

      If the traveler does not call Crisis24 for assistance, the traveler will be expected to pay for any treatment received. Travelers should retain all receipts and documentation of care in order to file a claim with Zurich.

  • Where should a Stanford traveler go if they have pre-trip questions about their travel destination?

During Travel

Medical

  • What if a Stanford traveler needs prescription medication?
    • Global Risk advises travelers to obtain a supply of any medication needed for the duration of your travel abroad prior to departure as many commonly prescribed medications in the U.S. can be difficult to obtain overseas. If a Stanford traveler requires a prescription that a local physician cannot obtain, or the traveler needs to replace lost, stolen, or depleted medication, Crisis24 will, when permissible by local law, send the needed medication to the traveler.
  • What if a Stanford traveler needs medical attention while traveling internationally?
    • Contact Crisis24, +1 (443) 716-2305 or via the mobile app, for a referral to a medical provider who speaks the travelers preferred language.
  • What if local medical facilities are not adequate?
    • If a Stanford traveler requires medical attention that exceeds the care provided at nearby medical facilities, Crisis24 may make the decision to evacuate the traveler to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany uthe traveler during the evacuation. An air ambulance will be used when required.
  • What if a Stanford traveler is hospitalized?
    • Contact Crisis24, +1 (443) 716-2305 or via the  mobile app. Crisis24 will immediately take steps to evaluate the care the traveler is receiving and determine what actions must be taken to ensure a safe and speedy recovery. If the traveler requires ongoing care, Crisis24 may determine that it is medically advisable to bring the traveler home or to a facility near their permanent residence. In this case, once the travelers condition has stabilized, Crisis24 will assist with transportation arrangements, which may include a medical evacuation under medical supervision.  
  • Can a Stanford traveler arrange their own evacuation?
    • No, Crisis24 must be contacted in advance to arrange and approve the emergency evacuation. The service is not available for self-activation or self-organization or by claim for retroactive reimbursement by Crisis24 or Zurich. Should a traveler arrange their own evacuation, Crisis24/Zurich will not cover the cost.
  • In the event of death…
    • Crisis24 will render all assistance possible to obtain clearances and arrange the transportation for the return of mortal remains.

Insurance

  • How does a Stanford traveler activate the Zurich Insurance coverage?
    • No additional steps are required to sign-up for this coverage once the traveler has completed the steps of registering their travel. 

      More coverage information can be found in the policy summary.

  • How do I prove I am covered, particularly if I am applying for a visa?
  • How does a Stanford traveler access Zurich insurance?
    • Services and coordination of benefits are initiated by contacting Crisis24 at  +1 (443) 716-2305 or via the mobile app. If you do not call Crisis24 for assistance, the traveler will be expected to pay for any treatment they receive. Travelers should retain all receipts and documentation of care in order to file a claim with Zurich.
  • How does the Zurich insurance coverage interact with a travelers personal insurance?
    • If the traveler is on Stanford-sponsored or Stanford-organized travel, Zurich will act as their primary insurance. Travelers should contact their personal medical insurance provider to understand their international medical coverage for exclusions under the Zurich policy and travelers are required to maintain coverage for the duration of their time abroad. If the traveler is seeking routine or preventative medical treatment abroad, they will be expected to pay for these services and seek reimbursement from their primary medical insurance provider. 

      Students: If your health insurance is through Cardinal Care, please carefully review the information on Vaden’s website for Tier 2 Coverage. If your coverage is through another provider, please contact your provider for further information.

      Faculty and Staff: If your health insurance is through Stanford University, please carefully review the information on the Stanford Benefits website Traveling & Working Abroad

      Post-Docs: Please carefully review your benefits from Postdoc Benefits

      If travel is for leisure or vacation, contact your personal medical insurance provider for help with medical assistance and medical evacuations.

  • What is covered?
    • Urgent and Emergent Medical Expenses (No coverage for preventative or routine care. See summary of exclusions below. For complete plan documents, email globalrisk@stanford.edu.) 
    • Medical and Security Evacuation 
    • Repatriation of Remains
  • Are there exclusions?
    • Exclusions include, but are not limited to: Elective and routine medical or holistic treatment or procedures, off-road driving, whether as a driver or as a passenger; participation in organized athletic or sports competition or related practice events, extreme sports, and acts of war. For a complete list, please email globalrisk@stanford.edu